FAQ
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Where are your prices listed?
Hover over “Rental Items” at the top righthand side of the page and click “Full Inventory.“ That will take you to a Google spreadsheet that has colors, images, quantities, dimensions, and other helpful information, as well as pricing. If you cannot afford my prices but want to work with me, chat with me about it! I will try to work with you. I am happy to consider trading/bartering goods/services as well.
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Do you require a contract?
I do have a contract but it is nothing scary. It is mostly just to help me remember all the details we discussed since every individual is different and I handle a lot of things on a case by case basis based on need and situation.
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How long does the rental last?
Prices on the inventory spreadsheet are for a 48 hour rental. If items need to be kept longer, an additional fee may apply. Both parties must agree to any decisions made due to special circumstances. The agreed upon terms will be added to the contract.
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Do you require a deposit?
At the time of signing the contract, I do ask for a non-refundable deposit equaling 20% of the total. The deposit contributes to your total, and the remaining balance will be due no later than one week before the date of the event. Payments can be made at any time prior to that date, and renters can set their own payment schedule.
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What if I need to cancel? Will I get a refund?
Cancellations made at least 90 days before the event will receive a full refund, if any payments have been made, excluding the non-refundable 20% deposit.
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What if something breaks?
I understand that glass, porcelain, and china items break and accidents happen, but the Renter is responsible for the care of all rental items during the rental period. Any loss, theft, or damage beyond normal wear and tear may result in repair/replacement fees billed to the Renter. The contract will contain the fees so there are no surprises. I believe in transparent pricing.
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How do we exchange the items?
You are welcome to pick them up and bring them back after the event if you would like. If you need help with exchange, delivery and pickup are included in the rental fee within 20 miles. If outside of 20 mile radius, a delivery fee of $0.70/mile will be applied to total.
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Can you help with setup or design?
If I am available and you would like me to help set up or decorate, I would be happy to, for an additional fee of $24/hour (billed in 15 minute increments). Or I can help with mockup designs ahead of time.
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Do I have to wash everything before I return it?
For all linens (tablecloths, napkins, etc), I will take them back used and clean them at no additional charge. All china plates have to be hand washed. If you cannot hand wash them, I can take them back used but a $0.20/item cleaning fee will be added. China is the only rental item that will require an added cleaning fee.