FAQ
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Do you require a contract?
I do have a contract but it is nothing scary. It is mostly just to help me remember all the details we discussed since every individual is different and I handle a lot of things on a case by case basis based on need and situation.
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Do you require a deposit?
At the time of signing the contract, I do ask for a non-refundable deposit equaling 20% of the total. The deposit contributes to total, and the remaining balance will be due no later than one week before the date of the event. Payments can be made at any time prior to that date, and renters can set their own payment schedule.
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What if I need to cancel? Will I get a refund?
Cancellations made at least 90 days before the event will receive a full refund, if any payments have been made, excluding the non-refundable 20% deposit.
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What if something breaks?
The Renter is responsible for the care of all rental items during the rental period. Any loss, theft, or damage beyond normal wear and tear will result in repair/replacement fees billed to the Renter. The contract will contain the fees so there are no surprises. I believe in transparent pricing.
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How do we exchange the items?
You are welcome to pick them up and bring them back after the event if you would like. If you need help with exchange, delivery and pickup are included in the rental fee within 20 miles. If outside of 20 mile radius, a delivery fee of $0.70/mile will be applied to total.
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Can you help with setup?
If I am available and you would like me to help set up or decorate, I would be happy to! Or I can always help with mockup designs.